Preparing for Your Cleaning
You do not need to clean before we arrive — that's what we're here for!
Picking up excessive clutter, clothing, toys, paperwork, and personal belongings helps our team spend more time cleaning the surfaces underneath.
Please make sure:
- Our team can access all areas included in your scheduled cleaning.
- Entry instructions are provided before your appointment.
- Valuables, fragile items, medications, important documents, and firearms are safely secured.
- Pets are safely managed when necessary.
- Any special cleaning requests are communicated in advance.
Cleaning Day
Arrival & Service Time
Appointment times and durations shown during online booking are used for scheduling purposes. Actual cleaning time may vary depending on your home's size, condition, and selected service.
You do not need to remain home during your appointment as long as our team has an approved method of entry.
Staffing
OrionPure may assign one or more cleaning technicians depending on the service, property size, availability, and scheduling needs. The number of technicians does not automatically change the agreed service price.
Our Cleaning Services
Standard Cleaning
Designed for regular home maintenance. Generally includes routine cleaning of bathrooms, kitchen surfaces, bedrooms, living areas, dusting, vacuuming, sweeping, and mopping.
Detailed baseboard work, extensive wall cleaning, interior windows, and specialty tasks are not automatically included unless specified.
Deep Cleaning
Provides additional detailed attention to areas requiring extra care, including accessible baseboards, doors, switches, high-touch surfaces, detailed bathroom and kitchen cleaning, and other tasks included in the booked service description.
Interior appliances, windows, and specialty services may require an additional charge unless expressly included in your booking.
Move-In / Move-Out Cleaning
Designed for vacant or transitioning properties. The cleaning scope depends on the selected service and property condition. Additional appliances, excessive buildup, or specialty work may require separate pricing.
For safety reasons, heavy furniture and beds are not routinely moved.
Service Pricing & Home Size
Our base residential cleaning prices cover homes up to 1,500 square feet, within the normal scope of the selected service.
Homes exceeding 1,500 square feet are priced according to the size category selected during booking. Final pricing also depends on service type, requested tasks, and property condition.
Customers should select the correct square-footage range when booking through Square Appointments.
Additional Cleaning Time
OrionPure cleaning services are generally priced by the agreed service and scope of work, rather than as an unlimited hourly service.
If excessive buildup, clutter, additional requests, or unexpected conditions require work beyond the booked scope, additional time may be offered at the following rates:
| Cleaning Service | Each Additional 30 Minutes |
|---|
| Standard Cleaning | $40 |
| Deep Cleaning | $65 |
| Move-In / Move-Out | $75 |
Additional work and associated charges will be communicated for client approval before proceeding whenever reasonably possible.
Additional Services & Requests
Optional services may include:
- Interior oven cleaning
- Interior refrigerator cleaning
- Interior window cleaning
- Detailed blind cleaning
- Additional bathrooms
- Basement or attic cleaning
- Extra kitchen cleaning
- Organization and pickup services
- Other specialty cleaning by arrangement
These services are not automatically included in every cleaning package. Please request them before your appointment so appropriate pricing, time, and supplies can be arranged.
Pets in the Home
We love your furry family members!
Pets may remain in the home when they are comfortable and safe around our technicians.
Please secure pets that may become aggressive, attempt to escape, interfere with cleaning, or create an unsafe working environment. Areas that cannot be accessed safely may be skipped.
Health & Safety
The health and safety of our clients and cleaning team are important to OrionPure.
Routine cleaning services do not include hazardous or biohazardous waste removal, including blood, bodily fluids, human or animal feces, used needles, or other potentially infectious materials.
Affected areas may be excluded from service until the hazard has been appropriately addressed.
Home Access & Security
Please provide accurate entry instructions before your appointment. This may include a door code, garage code, lockbox, key, or other approved access method.
If an alarm is active, please provide the necessary instructions.
Our team will make reasonable efforts to secure the property when leaving according to the access instructions provided.
If our team cannot enter the property at the scheduled appointment time, the applicable cancellation policy may apply.
Payment Information
Payment arrangements and accepted methods will be communicated during booking or invoicing. OrionPure uses Square for appointment scheduling and payment services.
Any approved additional services or charges will be reflected in the final invoice or checkout total.
Applicable taxes will be charged where required by law.
Cancellations & Rescheduling
We understand that schedules sometimes change.
Each appointment reserves dedicated time for your cleaning. Please notify us as early as possible when a change is necessary.
Our 48-Hour Cancellation Policy
Cancellations made 48 hours or more before the appointment: no cancellation fee.
Cancellations made less than 48 hours before the appointment: 35% of the scheduled cleaning service price.
Rescheduling is subject to availability.
For example, a $145 cleaning canceled within 48 hours would incur a $50.75 cancellation fee.
Any cancellation charge will be handled according to the payment authorization and cancellation terms accepted during booking.
Recurring Cleaning Clients
Recurring services help maintain your home on a consistent schedule. Additional work outside normal maintenance cleaning may require a separate charge.
Please contact us in advance when requesting additional areas or tasks. Appointments may occasionally require changes due to weather, holidays, staffing, or other scheduling circumstances.
Quality Assurance
OrionPure is committed to consistent, detail-oriented cleaning. Our team follows the agreed scope of service and strives to provide dependable results.
If an area does not meet your expectations, please contact us promptly so we can review the concern and determine an appropriate resolution.
Photos & Service Documentation
When necessary, OrionPure may request permission to document cleaning results or service-related concerns with photographs.
Photos of private areas or belongings will not be used for advertising without appropriate permission.
Damage or Breakage
Our technicians take care while working in your home, but accidents can occasionally happen.
If our team becomes aware of damage during service, it should be reported to management.
If you discover a concern after your appointment, please contact OrionPure as soon as possible with a description and photographs when available so the matter can be reviewed.
Questions or Concerns?
We want to hear from you. If you have questions about your cleaning, appointment, invoice, or service expectations, please contact OrionPure directly.
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